Shipping and Delivery Policy
Information about how we deliver our digital services and provide access to our platform features.
Instant Digital Delivery
As a digital platform, HackByteCodex provides instant access to all services upon successful payment confirmation. There are no physical goods shipped or delivery timelines for our core services.
Platform Account Access
Timeline: Immediate access upon registration
Method: Email verification and account activation
Validity: As per your subscription plan or event duration
Event Registration Access
Timeline: Instant confirmation email with event details
Access Method: Dashboard > My Events section
Inclusions: Event guidelines, submission links, communication channels
API Platform Subscription
Timeline: API keys generated immediately after payment
Delivery: API credentials sent via email and dashboard
Documentation: Instant access to API docs and integration guides
Rate Limits: Applied based on your subscription tier
Payment Confirmation
Confirmation: Instant email and SMS notification
Invoice: Automatically generated and emailed within 24 hours
Receipt: Available in Dashboard > Billing section
Technical Requirements for Access
For Participants
- • Valid email address
- • Internet connection
- • Modern web browser (Chrome, Firefox, Safari, Edge)
- • JavaScript enabled
For API Users
- • Active subscription plan
- • API key (provided instantly)
- • HTTPS-enabled endpoint
- • Basic API integration knowledge
What We Don't Deliver
HackByteCodex is a purely digital platform. We do not provide:
- • Physical merchandise or swag (unless specifically mentioned for events)
- • Hardware or equipment
- • Offline or printed materials
- • In-person training or workshops (unless specified)
Note: Some events may offer physical prizes or merchandise separately, which will be clearly communicated during registration.
Service Availability
- Platform Uptime: 99.9% availability target (excluding scheduled maintenance)
- API Access: 24/7 availability with rate limiting
- Support Hours: Monday-Saturday, 9 AM - 6 PM IST
- Maintenance Windows: Typically Sundays 2-4 AM IST (announced in advance)
Issues with Access?
If you don't receive instant access to your purchased service, please contact us immediately:
- • Email: support@hackbytecodex.com
- • Include your order ID and email address used for registration
- • We typically resolve access issues within 2-4 business hours
Last Updated: March 1, 2026